Frequently Asked Questions

Because our collection features handcrafted and often customizable artisanal pieces, we operate on a personal enquiry basis. You can click "Enquire on WhatsApp" on any individual product page, or add multiple items to your "Enquiry Cart" and send an itemized list directly to our WhatsApp concierge (Shadab: +91 98378 58565, Nadeem: +91 84498 63803, or Tayyab: +91 72518 39984). We will reply promptly with exact pricing, quantity tier discounts, and availability.

Yes! A large portion of our clientele includes wedding planners, luxury banquet decorators, hotel event managers, and retail showroom owners. We provide customized bulk volume pricing and direct workshop dispatch from Meerut, Uttar Pradesh.

We deliver across all states and union territories in India via trusted express logistics partners. Ready-stock hanging decorations and accessories typically dispatch within 24–48 hours and arrive in 3–6 business days depending on your destination city. Custom-built stage setups and large installations are coordinated based on your event timeline.

Yes, many of our hanging decorations, velvet torans, floral strings, and chandelier installations can be customized to match your wedding color palette, venue ceiling height, or entrance width. Please mention your requirements in your WhatsApp enquiry.

If an item arrives damaged during transit or with an artisan defect, please notify us within 48 hours of receipt on WhatsApp with unboxing photographs or video. We will promptly arrange a replacement or credit. Custom-manufactured pieces made specifically to client dimensions cannot be cancelled once production commences.

Our workshop and operations base is located at: Kithore Road, Ajrara, Distt. Meerut, Uttar Pradesh 245206, India. GSTIN: 09CAWPT2268M1ZJ.